Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

Kindly try again to made a payment! since sometime it cause by connection issue, bank issue, or payment gateway maintenance
You can write to us for a refund so long as materials have not been provided to you, downloaded, streamed or otherwise accessed
It’s as simple as snow! Add the course to your ‘cart’. Make sure that the course that you add are eligible for the offer. Once they’re all added to ‘cart’, enter the coupun code for redeem the coupun.

Courses

You are able to access the courses that you have been purchase with no time limitation except if mention limitation on the courses description.
You will receive free courses update without any charges as stated on the courses description. for more information kindly refer to the courses description tab.
We provide free support through facebook group depend on the courses as stated on the description tab.for more information kindly refer to the courses description tab.
If you are enroll on the courses, you will get an email regarding for the update once we provide new update.

Account & Profile

Since we are an e-learning provider, we do not offer changing account name since we use your name in our student list.
Just write to us that your wish to cancel your newsletter subscribtion,
Just go to your profile and enter your new password, and click save.
Local payment
If you purchased a course by local payment, it's possible that the payment not yet verified by us, Please submit your purchase receipt to us and please been inform that local payment take up to 24 hour to complete your order
Billplz FPX Online banking
If you purchased a course by Billplz FPX Online Bankin, it's possible that the payment are not completely callback to our web, please contact us if you found your order has not been complete but your credit has been deducted.
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.

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